Pricing
Pay for resolutions, not seats
Every plan includes chat, email and voice. You pay for the conversations Spark resolves; hand-offs to your team are always free.
Starter
One agent on one brand, for teams proving the case.
$390per month
Start free trial- 1,500 resolutions a month
- Chat, email and voice
- 10 playbooks
- Weekly quality report
Growth
Most popularSeveral agents, every conversation scored, and SSO.
$1,490per month
Get a demo- 8,000 resolutions a month
- Unlimited playbooks
- Quality scores on every conversation
- SSO and role-based access
Enterprise
Private deployment, custom terms and a named engineer.
Custom
Talk to sales- Volume pricing
- Private cloud deployment
- Data residency of your choice
- 99.95% uptime SLA
- 14-day free trial on every plan
- No setup fees
- Cancel any time
Trusted by 1,200+ support teams
- northwind
- Lumen
- parcelry
- Harbor Bank
- orbitra
- Fieldstone
- QUANTA
- vela air
- Mosaic Health
- tessel
- Brightline
- KESTREL
Compare every plan
| Feature | Starter$390/ monthStart free trial | Growth$1,490/ monthGet a demo | EnterpriseCustomTalk to sales |
|---|---|---|---|
| Usage | |||
| Resolved conversationsPer month, all channels | 1,500 | 8,000 | Custom |
| Agents | 1 | 5 | Unlimited |
| Brands | 1 | 3 | Unlimited |
| Languages | 45 | 45 | 45 |
| Hand-offs to your teamNever billed | Free | Free | Free |
| Channels | |||
| Web and in-app chat | Included | Included | Included |
| Included | Included | Included | |
| Voice | Included | Included | Included |
| WhatsApp and SMS | Not included | Included | Included |
| Custom channels via API | Not included | Not included | Included |
| Playbooks and actions | |||
| Knowledge syncHelp centre, macros, past tickets | Included | Included | Included |
| Playbooks | 10 | Unlimited | Unlimited |
| Actions in your systems | 5 connectors | All connectors | All, plus custom |
| Simulation on past tickets | Not included | Included | Included |
| Bring your own model | Not included | Not included | Included |
| Quality | |||
| Quality scoring | Weekly sample | Every conversation | Every conversation |
| Custom scorecards | 1 | 5 | Unlimited |
| Suggested improvements | Not included | Included | Included |
| Conversation history | 30 days | 1 year | Custom |
| Security and admin | |||
| PII redaction | Included | Included | Included |
| Single sign-onSAML and OIDC | Not included | Included | Included |
| SCIM provisioning | Not included | Not included | Included |
| Audit log export | Not included | Included | Included |
| Data residency | EU or US | EU, US or UK | Any region |
| Private deployment | Not included | Not included | Included |
| Support | |||
| Support | Priority chat | Named engineer | |
| Onboarding | Self-serve | Guided launch | Dedicated team |
| Uptime SLA | Not included | 99.9% | 99.95% |
What counts as a resolved conversation?
One where the customer's issue was closed without a hand-off and they did not come back about the same issue within 72 hours. Hand-offs are never billed.
What happens if we go over our plan?
Nothing breaks. Extra resolutions are billed at your plan's rate at the end of the month, and we will suggest a move to the next plan if it would cost you less.
Can we change plans later?
Yes, at any time. Upgrades apply straight away and are prorated; downgrades take effect at the next billing date.
How does annual billing work?
You pay for twelve months up front at a 20% discount, with the same monthly resolution allowance. Unused resolutions do not roll over.
Is there a free trial?
Every plan starts with a 14-day trial on your own tickets, with simulation included, so you can see the resolution rate before you pay anything.
Give your team its evenings back
Bring a week of real tickets. We'll show you how many Spark resolves, and exactly how it got there.
- 14-day free trial
- Live in under a week
- SOC 2 Type II
